The results of the 2008 Reliance Shopping Centre survey , demonstrated the changing demands and pressures on retail landlords. By developing SecureClean, a managed approach to integrated cleaning and security, Reliance enables shopping centre owners and managers to reduce service costs and efficiently manage large scale assets.

In the current economic climate landlords are looking to facilities services providers to decrease costs by up to 20% in order ease retailers’ financial burden. Integrating the management of services reduces costs, creates operational efficiencies and increases productivity. SecureClean combines the delivery of security and cleaning to shopping centres, providing a dedicated service manager across both service streams. This one dedicated service manager presents shopping centre managers’ with one single point of contact for all security and cleaning operations, reducing service costs and driving quality through integrated management.

SecureClean provides a security led approach to soft services enabling both security and cleaning personnel to act as a single team, promoting public safety and customer satisfaction. All cleaning personnel will receive basic security awareness training and familiarisation with anti-terrorism initiatives such as Project Argus as well as customer service training. Along with Reliance’s extensive security training and Security Industry Authority (SIA) licensing, security personnel will also attend on-going excellence in customer service courses. This one team approach leverages manpower to protect shopping centre interests, improve the environment and enhance the customer experience.

Paul Crilly, Reliance Facilities Management, Deputy Chairman said, “We have developed the SecureClean approach in response to shopping centres’ evolving requirements. SecureClean is a solution that allows shopping centre owners and managers to achieve significant financial and operational efficiencies through a managed approach to integrated services