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Training |
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Utopia Completes Intensive Training Programme Following its major new product launch in May, Utopia Bathroom Group Ltd has now completed an intensive three week training programme for retailers dedicated entirely to the recently launched new products. |
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Training course a big hit with delegates A skills and technique course was held at Whirlpool on 21 st June which covered Sales and Customer Care in the KBB market. The course was run by Graham Hayden and covered the aspects of negotiation, body language interpretation and closing profitable leads. |
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In Toto latest training course In Toto held a Sales and Customer Care course on 8th June as part of their commitment to their franchisees. The one day course covered the basic skills of closing more profitable deals and the art of negotiation in the current KBB market place. The delegates were introduced to the recognition of customer body language and how to use it to be aware of buying signals. |
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AEG State of the Art Training Academy Opens in Luton As part of Electrolux’s multimillion pound investment in its AEG brand, a superb, fully equipped, state of the art AEG Training Academy has opened in Luton. |
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Whirlpool host customer care course The latest level 1 Sales and Customer Care course for the KBB industry was hosted by Whirlpool on 6 th April at their training centre in Croydon Surrey. The course was tutored by Graham Hayden who has now completed 54 of these popular courses over the last 5 years and trained over 550 KBB delegates on Sales skills. The 12 delegates included sales designers from Nicholas Anthony, HKS and Planit. Claire Hunt from Nicholas Anthony commented “Really enjoyed the course and I will be sure to put it all into action” and Davina Keohane from HKS said “Each session was very useful and the day was both fun and informative” |
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Advanced training courses announced Graham Hayden has announced that the level 2 course in Sales and Customer care in the KBB industry will be launched in the next few weeks. Over 530 KBB delegates have attended the level 1 introductory one day course over the last 5 years and the level 2 course takes the learning modules on negotiation, buying signals, body language and closing techniques to practical situations in the KBB industry and shows how to maximise the profitable sales opportunities. The course is approved by the KBB NTG and is eligible for CITB grant for those companies paying the training levy. |
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Neff takes dealer training to a higher level The new Neff Learning Centre at the company’s Head Offices in Milton Keynes marks the culmination of many months of planning and implementation. This multi-million pound investment has been designed to offer facilities that embrace Neff’s unique ‘personality’ by creating a warm and approachable environment with an inspiring, professional feel. |
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Sales and customer care The next one day KBB Sales and Customer Care course will be held on Wednesday 6 th April 2011 at the Whirlpool training centre in Croydon Surrey. This popular course has now been attended by over 500 delegates from the KBB sector and promises to increase lead conversion rates and improve sales skills. |
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Training course for poggenpohl U.K The first UK based sales training course for poggenpohl staff was held at the St Albans head office on 10 th November and was run by Graham Hayden. The course covered all aspects of professional salesmanship and included modules on body language and the “wow” factor for the KBB industry. |
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Be fully supported with autumn seminars 20-20 Fusion, the leading CAD software developer for the kitchen and bathroom industries, will be running a series of free seminars for its supported customers this autumn, to ensure they are getting the most out of their software and to bring them up to date with the latest developments available. |
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Be fully supported with autumn seminars 20-20 Fusion, the leading CAD software developer for the kitchen and bathroom industries, will be running a series of free seminars for its supported customers this autumn, to ensure they are getting the most out of their software and to bring them up to date with the latest developments available. |
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Further training dates The latest one day Sales and Negotiation course for KBB delegates was held on 13 th July at the head office of Mark David Enterprises Ltd and was attended by members of their staff and run by Graham Hayden. |
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Geberit's new state-of-the-art training academy Geberit is delighted to inform the bathroom retail industry about its brand new training modules, which are now taking place at the company ’ s stunning purpose-built Training Academy in Warwick. |
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Keep on training 15 KBB delegates attended the Sales and Negotiation course which was held at the Whirlpool training centre in Croydon on 26 th April. The course was run by Graham Hayden who has now trained over 400 delegates on the skills and techniques of sales, customer care and negotiation. |
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Whirlpool UK expands training support Whirlpool UK announces the expansion of its training support. Five retail consultants have recently been appointed to boost the training function under the direction of Ray Isted, Head of Training. |
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Online training for BSH engineers The ‘e-learning’ concept is an intranet based system of product training to provide the company’s engineers with easily accessible and comprehensive technical information for BSH ’s Bosch, Siemens, Neff and Gaggenau appliances. |
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Specialist sales negotiation courses Graham Hayden Training will be running further courses on sales negotiation tailored to the kitchen and bathroom market. The courses will be held in the new Whirlpool Training Centre in Croydon Surrey on Tuesday 27th April and Tuesday 29th June 2010. |
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Training update The latest one day sales and customer care course was held at the Whirlpool training centre in Croydon on 20 th January 2010 . 12 delegates took part in the course which trains delegates on the skills required to increase conversion rates and improve profitability on installations. |
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Utopia's 2010 training programme Utopia Bathroom Group Ltd has announced it will be running twice monthly training days throughout 2010. Previous sessions have been very well received with retailers finding the days extremely helpful, both for briefing new staff members and also for updating existing personnel. |
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Another KBB NTG Skills Academy Partner Hettich UK based in Manchester is the latest company to become a KBB National Training Group ( NTG ) Skills Academy Founding Partner. |
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Egger UK Joins the KBB National Training Group Board
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Kitchen Design at the KBB School of Design B&Q are the first company to attend the newly launched NTG approved 5 Day Foundation training course in the Principles of Kitchen Design delivered at the KBB School of design and business in Nottingham. |
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Seminars offer marketing and sales toolkit Leading fitted furniture manufacturer William Ball is launching a series of seminars covering all the essentials of marketing and sales to help its customers boost their sales performance. |
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KBB National Training Group launches new industry standards register In 2008 one of the single biggest group of complaints received by Consumer Direct (a section of the Office of Fair Trading (OFT) was from the public suffering the results of using incompetent and often unqualified tradesmen to carry out work on the kitchens, bathrooms and bedrooms in their homes. |
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Seminars offer marketing and sales toolkit Leading fitted furniture manufacturer William Ball is launching a series of seminars covering all the essentials of marketing and sales to help its customers boost their sales performance. |
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Whirlpool has lift -off with training modules ‘Know your products’ is a timeless mantra with which every salesperson should be familiar. The simple advice is one of the great and essential truisms of the fiercely competitive shop floor. |
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Design times slashed by half with Planit fusion training |
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Fusion care seminars announced Planit Fusion, the leading provider of design software solutions for the kitchen and bathroom industry, is running a series of free seminars throughout July to update its supported customers on the latest software developments and other news from the company. |
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Latest training course from Graham Hayden The one day Sales and Customer Care course was held at Miele Abingdon on 8 th April and was attended by ten KBB delegates. The course was run by Graham Hayden and covers the sales role, negotiation, buying motives and signals, body language and the “Wow” factor in selling kitchens, bathrooms and bedrooms. |
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Tantalising shower designs from Aquaplus Solutions In keeping with the trend for minimalist bathroom design, Aquaplus Solutions adds the sultry, chic ‘Tantalum’ shower panel to its highly luxurious product portfolio. Designed to add drama and a touch of continental style to the UK bathroom, ‘Tantalum’ is a trendy walk-in shower design, comprising a single glass panel that offers double ended access. Simple yet stylish, this shower screen is perfect for an uncluttered, contemporary aesthetic. |
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New KBB Training courses 6 new NTG approved KBB training courses have been launched by Graham Hayden. All of the courses are detailed on the new website www.grahamhaydentraining.com and can be booked from the website or via the NTG website www.kbbntg.com .
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