First KBB industry level 2 course

The first level 2 sales and customer care course for the KBB industry was run by Graham Hayden at the Whirlpool training centre in Croydon on 14th September.

12 delegates that had experienced the introductory level 1 course attended including Dewhirst Kitchens, Elements Kitchens, Tradex Home Improvements and Poggenpohl.

Lindsey Donnachie from Dewhirst said “a thought provoking day, the benefits of which will hopefully show in future sales” and Scott Rotchell of Poggenpohl commented “great enthusiasm and trainee interaction”. The course covered the best lead generation, sales action planning and closing profitable sales.

The next level 2 course will be held at Articad Watford on 16th November and the next introductory level 1 course at the same venue on 26th October.

For further information: www.grahamhaydentraining.com

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