Warts and all customer service survey launched
Today’s customers are increasingly sophisticated and just won’t put up with shoddy customer service. But how bad, or how good, is it in today’s bathroom world?
The Bathroom Manufacturers Association is targeting customer service as the theme in this year’s Bathroom Conference, and to make it more relevant than ever the BMA has launched a major customer service survey, the results of which will be used by the conference speakers to show delegates how the industry is fairing. The full results of the survey will be published. Warts and all.
The survey gives everyone in the bathroom industry the chance to have their say and, more importantly, influence the direction of the conference programme.
So how importantly do you really take customer service? The survey takes just a few minutes to complete, online. It is anonymous and just involves clicking boxes. Click here for the link
The conference, at Carden Park Hotel near Chester on 19 October 2010, is open to anyone in any sector of the bathroom industry. Seats are going well and attendance is expected to be up on last year.
For further information: 01782 747123 or www.bathroom-association.org/conference/default.asp