First class service from Ideal Bathrooms
As the one of the UK ’s leading bathroom distributors, Ideal Bathrooms prides itself on providing its customers with a first class customer service and even during the current economic decline this has continued to remain the company’s top priority. Whereas some of its competitors have reduced their levels of customer care, with staff cuts and condensed delivery services, Ideal Bathrooms has increased staff to front its’ sales office, increased the number of vehicles in its fleet and has upped the number of delivery routes in order to guarantee that the standards their customers expect are still met whilst doing their utmost to maintain their position as the industry’s leading bathroom distribution company.
As customer service is the top priority, Ideal Bathrooms has continued to sustain their number of eight external sales managers, in order to ensure the continuation of that all important ‘face to face’ relationship between the retailers and their Area Sales Managers; the rapport between the two is considered to be crucial and goes beyond just selling bathrooms. Ideal Bathrooms’ highly experienced sales team not only introduce new products and lines they convey news and information, liaise with the sales office, help with showroom displays and carry out training - exactly the field support that customers need and expect.
The external sales team covers the whole of the UK – including the Channel Islands and The Shetlands – and is supported by the Sales Director, Rob St Barbe & Business Development Director, Ray Walls.
Ongoing customer surveys show that Ideal Bathrooms are providing their customers with the level of service needed to help them through the current trading conditions. Having introduced a new, more efficient phone system, updated delivery vehicles and introducing marketing initiatives including The Big Book of Displays, Super Trade, and ‘The Ideal Bathroom’ customer magazine, Ideal Bathrooms are ensuring that they remain the number one UK national distributor for bathrooms.
“ Ideal Bathrooms’ philosophy since the very beginning almost 30 years ago has been one of customer care. We believe this is the major strength of the company so we make sure we hold huge stocks of the top brands, which we deliver on a next day basis using our own vehicle fleet operating from our 4 distribution centres, which cover the whole of the country. We are proud of our good reputation and constantly review our performance to be sure it meets the exacting standards of both the customers and us. Working effectively together as a team is so important,” says Ideal Bathrooms’ Commercial Director Danielle Lillis.
For further information: www.idealbathrooms.com