Commitment to service

Gorenje, one of Europe ’s leading home appliance manufacturers, has a mission to become the creator of the world’s most innovative and design-led appliances.

Their launch into the UK market in 2002 has been an ever-increasing sales success, with 2009 being their best year ever. The company’s freestanding and built-in appliances possess innovative technology, superior design and quality, with market-leading environmental credentials, and importantly boast a strong, passionate and dedicated commitment to service.

Bill Miller, Sales and Marketing Director, Gorenje UK says: “We have had a tremendous year in the UK , thanks to the exceptional support from our independent retailer partners. We realise that our innovation, functionality, design, quality and value are all key credentials and powerful product attributes, which are superb assets at the point of sale. These are reinforced by free extended guarantees, which offer either a free two- or five-year parts and labour guarantee. However, we are now placing greater investment into our service to further support the independent retailer.”

Gorenje UK ’s unique customer service commitment is aimed at delivering the highest quality and best service experience possible. “We realise that reputation has to be earned each and every day, and so we are committing to service levels that we hope will reflect our passion and determination to support our committed retailers and customers,” explains Bill.

Gorenje’s team and business partners are trained to deliver a high level technical advice and professional service excellence. After sales service is provided UK wide, including the Republic of Ireland, with the service centre open 8.00 to 20.00 hours, Monday to Friday, and 9.00 to13.00 hours on Saturday. Specialist engineers are tasked to respond within 24-hours from the initial call, and will be with the client within three working days; the company pledges to fix the problem on the first call.

Bill concludes: “We are always looking for ways and new methods of improving our service. We cherish the opportunity of any feedback, whether that is via our service team or via a call to our London offices, or join us on Twitter and have a tweet or two. We would appreciate any comment to make life easier for our independent retailers and better for our consumers too. All our reputations depend on it!”

For further information: 0845 050 8555 or www.gorenje/service.co.uk